COVERHUB FAQ

[Frequently Asked Questions]

 

1. When will my order be shipped?

Orders are usually processed within 3–7 business days after payment is confirmed.

Please note that processing time may vary depending on order volume, stock availability, quality checks, and holidays.

 

2. How long does delivery take?

After dispatch, estimated delivery times are generally:

  • United States: 7–15 business days
  • United Kingdom / Canada / Australia: 7–18 business days
  • Other countries: delivery times may vary

Please note that international shipping times are estimates only and may be affected by customs clearance, airline schedules, local courier performance, weather, or other external factors.

 

3. How do you ship orders?

At the current stage, most orders are shipped via 4PX cross-border small parcel service or a similar logistics partner depending on destination and operational needs.

 

4. Will I receive tracking information?

Yes. Once your order has been shipped, we will send you a shipping confirmation email with tracking information, when available.

Please allow a few days for tracking updates to appear after dispatch.

 

5. Why hasn’t my tracking updated yet?

Tracking may take some time to update, especially during the early stages of international transit.

It is normal for tracking to pause temporarily during:

  • export processing
  • international line-haul transportation
  • customs clearance
  • handover to local delivery partners

 

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at support@coverhub.shop.

We can only make changes before your order enters processing or shipment. Once an order has been processed or shipped, it may no longer be changed or canceled.

 

7. Can I change my shipping address after placing an order?

We can only update your shipping address if your order has not yet entered processing or shipment.

Please make sure your address is complete and correct before placing your order. COVERHUB is not responsible for failed delivery caused by incorrect or incomplete address details provided by the customer.

 

8. What should I do if I selected the wrong phone model?

Please contact us immediately at [your customer service email].

If your order has not yet entered processing, we may be able to help update the model selection. If the order has already been processed or shipped, changes may no longer be possible.

To avoid compatibility issues, please double-check your phone model carefully before placing your order.

 

9. Do you accept returns or exchanges?

Because international shipping is costly and complex, we generally do not accept returns or exchanges for international orders, unless:

  • The item arrives damaged
  • The item is defective
  • The wrong item was sent

Please review your order carefully before purchase.

 

10. What if my item arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@coverhub.shop.

Please include:

  • Your order number
  • Clear photos of the item
  • Clear photos of the packaging
  • A short description of the issue

We will review the case and provide an appropriate solution where applicable.

 

11. Can I return an item if I changed my mind?

In most cases, no.

Because our orders are shipped internationally, we do not generally accept returns or exchanges for:

  • Change of mind
  • Personal preference
  • Selecting the wrong model, style, or variant
  • Shipping delays outside our control

 

12. Will I have to pay customs duties or import taxes?

Depending on your country or region, customs duties, VAT, import taxes, or other local handling fees may apply.

These charges are the responsibility of the customer unless otherwise stated at checkout.

 

13. What happens if my package is delayed?

International shipping delays can happen due to customs inspections, airline capacity, local courier delays, weather, or other factors beyond our control.

If your package is significantly delayed, please contact us and we will do our best to help check the shipment status.

 

14. What happens if my package is returned?

If a package is returned due to:

  • Incorrect address
  • Failed delivery
  • Refusal to accept the parcel
  • Unclaimed package

Reshipping fees may apply. Original shipping costs are generally non-refundable.

 

15. How can I contact COVERHUB?

If you have any questions, please contact us at:

Email: support@coverhub.shop
Business Hours: /