Contact Us

We’re here to help.

If you have any questions about your order, shipping, product compatibility, or general support, please feel free to contact us. We will do our best to respond as soon as possible.

Customer Support Email

Email: support@coverhub.shop

Support Hours

Business Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)

Response Time

We aim to respond to most inquiries within 1–3 business days.

Please note that response times may be slightly longer during weekends, holidays, promotions, or high-volume periods.

Before You Contact Us

To help us assist you more efficiently, please include the following information when relevant:

your order number
the email address used to place the order
your full name
a short description of the issue
clear photos or videos, if applicable

Order Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We may only be able to assist if your order has not yet entered processing or shipment.

Damaged, Defective, or Incorrect Items

If you received an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery and include:

your order number
clear photos of the item
clear photos of the packaging
a brief explanation of the issue

Shipping Questions

For questions related to shipping times, tracking updates, or delivery delays, please note that international shipping may be affected by customs clearance, airline schedules, local courier operations, and other external factors.

If your tracking has not updated for a short period of time, this may be normal during international transit.